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Customer support executive Full-time


  at Hash Connect in Bangalore (Published at 14-09-2016)

Hash Connect Integrated Services Pvt Ltd

 

Company Name, Profile, Work Culture: Hash Connect is an experiential & digital marketing agency thriving to give a new direction to consumer interactions and engagements. Engagements with Digital & Mobile marketing at the forefront of marketing communication, we explore opportunities for seamless integration of online and offline strategies. Tech Evangelists at Hash Connect have been constantly working on innovating newer ways to reach out to masses with mobile led innovations being at the heart of it. Besides, developing & designing website, the core expertise lies in developing complex MIS and CRM tools, web and mobile applications, cross platform data utilization tools and voice solutions. We operate out of Bangalore, reaching out to the far corners of South India. Since our inception, we have been instrumental in implementations reaching out to over 45 towns in South India for our clients.

 

Website & Company Address: http://www.hashconnect.in/

 

Company Address: No.5, 1st Floor, Sri Ganesh Building, C.V Raman Hospital Road, Micheal Palya, Indiranagar, Bengaluru, Karnataka 560038

 

Industry: BPO

 

Functional Area: BPO/ Call Centre

 

Point of Contact for CV’s / Email ID: starter6@multirecruit.com - 08041212005.

 

Number of Vacancies:  10            

 

Keywords: Customer Support Executive, Customer Support, Inbound Calls, Outbound Calling, Tele Calling, Tele Sales, Tele Calling, Customer Service Executive.

 

Job Title / Designation: Customer support executive

Job Description:

  • Handling Non-sales calls (In bound & out bound calls).
  • Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.
  • Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests, tracking dispatched samples.
  • Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Key Functions & Roles of the Candidate:

  • Tele-calling
  • Pet lovers & candidate working for PETA would have an added advantage.
  • Flexible to work on Sunday, if required.

Specific Skill Set: Telephone etiquette, Microsoft excel, & word

 

Minimum/Maximum/ Work Experience Required: 6 months- 2 years,

Note: Talented Fresher’s willing to take up challenging job are also welcome.

 

Annual CTC: Rs 1,20,000- 2,00,000

 

Location(s) of Job: Bangalore

 

Minimum Education Requirements: 2nd PUC

 

No of rounds of Interviews: 2

 

Work Timings: 10am-7pm (Mon- Sat)

 

Travel & Allowance: No

 

Languages: English, Hindi, Punjabi, Marathi, Bengali, Telugu, Tamil, Malayalam, Kannada (2 to 3 combination of these languages)

 

Relocation & Reimbursement: N/A

 

Any other skill set:

 

Note: Talented Fresher’s willing to take up challenging job are also welcome.

 


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