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Call & Control Centre Executive Full-time


  at Nirupama in Mumbai (Published at 29-09-2016)

Call Centre Executive:

  • Required to pick up and solve customer quarries & problems
  • Would have to guide and customers on usage of the applications and educate when required on the features of the application on the phone.
  • Should be able to screen share and guide them there too.

Control Centre:

  • They need to track the running of all the trucks
  • They are required to take decisions in case of any mishaps
  • They need to talk to the driver to guide & support them
  • They will have to plan trucking route in rare case if required.

 

They need to be able to locate an address on google maps and record details required.


Key Functions & Roles of the Candidate: Should be able to talk, handle, plan & control emergency situations.

Should be good at problem solving.

 

     Specific Skill Set: Great convincing power, Learner, speaking effectively, Listening Attentively, providing appropriate feedback, perceiving non-verbal messages. Identifying problems, Gathering information, solving problems.


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